WhatsApp Chatbot

WhatsApp chatbot handling customer inquiries, lead qualification, contextual responses, and team handoff outside business hours.

The problem

Businesses miss customer messages outside business hours and struggle to respond consistently.

How it works

1. Customer messages received on WhatsApp
2. Chatbot classifies inquiry type and qualifies the lead
3. Contextual response delivered automatically
4. Complex cases routed to the human team for follow-up

Benefits

• Instant responses to customer messages outside business hours
• Lead qualification and routing to the right team
• Consistent, on-brand communication across interactions
• Complex cases handed off to human team members

Connected systems

WhatsApp Business API

Human review

Complex or sensitive conversations are routed to human team members.

Estimated hours saved per week: 6–15