Retail Sales & Reservations Automation

WhatsApp workflows for product inventory and availability enquiries, staff coordination, and room and event reservations, with staff-confirmed selections and payment instructions.

The problem

Product and room/event enquiries arriving through multiple channels are hard to answer consistently and track. This work addresses that with two WhatsApp workflows.

How it works

1. Customer initiates WhatsApp conversation
2. Workflow routes to product sales or room/event inquiry path
3. Product path: catalog browsing, bot collects customer selections for staff review
4. Room path: availability check, bot summarizes event details for staff review
5. Designated staff member confirms the selections
6. Bot relays confirmation in the original client chat, then begins payment instructions
7. Staff verify payment afterward

Benefits

• Product inventory and availability enquiries answered on WhatsApp
• Customer selections collected for staff review before confirmation
• Room and event details summarized for staff review before confirmation
• Staff confirm selections; the bot relays confirmation and then sends payment instructions
• Staff verify payment; the bot does not verify or process payments autonomously

Connected systems

WhatsApp Business API

Human review

A designated staff member confirms the customer's selections; the bot then relays that confirmation in the original chat and only then begins payment instructions. Staff verify payment afterward. The bot does not verify or process payments autonomously.

Estimated hours saved per week: 10–25